Privacy Policy

Q: Communications to Serve You

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that RPM Offroad offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. RPM Offroad takes great pride in having you as a customer and we will ensure your privacy as a customer. RPM Offroad does not sell or exchange names or any other information about our customers with third parties.

Q: Fraud Protection and Compliance with Law

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Q: Service Providers

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

Q: Special Events

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

Q: Cookies, IP Addresses, Pixel Tags and Tracking Technology

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

rpmoffroad.com does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

Q: Use of Aggregate Information

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

Q: Links

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Q: Security

RPM Offroad seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Q: Notification of Policy Changes

RPM Offroad reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

Q: Updating Personal Information

If you are a registered member at RPM Offroad, you can change your personal information at any time by updating your information at check-out.

Q: Contacting Us

We welcome your comments and questions about privacy. Please send email to info@rpmoffroad.com .

We are confident that your visit to RPM Offroad is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 423-573-3300.


Shipping & Returns

Q: What shipping options are available?

Online orders will be shipped based on the customers choice at checkout. We (do not) ship to P.O. boxes. Please contact us if you are interested in an expedited shipping on your order.

Q: Do you ship outside of the USA?

Yes, we do ship internationally. Please view this form to get started on an international shipping request.

Q: What could cause a shipping delay?

Shipping delay can occur when the wrong address or zip code is submitted for the shipping address. If the shipping company can not deliver the package we will contact you via phone or email.

During the holiday season shipping delivery may vary.

Q: Is there a cost on returns?

If an item needs to be returned the shipping fees are the customer's responsibility.

Amount of refund will be based on the purchase price of your product.

Q: New Product Returns

  • Product must be in original unopened condition.
  • Return Merchandise Authorization (RMA) Numbers must be requested within 90 days from the original invoice date.
  • Return Merchandise Authorization (RMA) Numbers will expire after 60 days of issue date.

Customers may return a product purchased from RPM Offroad up to 90 days from the original invoice date. The item must be returned in “NEW” condition in the original packaging. Any product that isn’t returned in original unopened condition will be subject to applicable fees. A Return Merchandise Authorization (RMA) request form must be filled out completely and submitted for approval before an RMA Number can be issued. The RMA Number is subject to the limitations and procedures set forth below. Return authorizations (RMA Numbers) will expire 60 days after the date of issue.

Q: Non-Returnable Products

  • Special order items
  • Items that have been installed, mounted, welded, or altered in any way
  • Items purchased from our “Scratch and Dent” inventory
  • Discontinued products
  • Electronic tuners that are VIN Locked

Q: Shipping Errors

  • Carefully inspect all shipments upon receipt to verify items received and quantities.
  • Contact RPM Offroad if there are any discrepancies. Please have your Sales Order Number ready.
  • Shipping errors must be reported within 5 business days of receipt of the package.

If you have received fewer items than the quantity ordered or a different item from the one ordered, call to speak to a RPM Offroad Customer Service Representative. If an incorrect item is sent a return label will be issued so that the item can be returned. The correct item will be shipped and/or a credit will be issued.

Q: Return of Defective Items/Warranty

  • Defective- Items that do not function correctly or are flawed in a material way at the time of receipt are considered defective.
  • Warranty- Items that stop working after installation can be considered for warranty.
  • Warranties and repairs are handled by the manufacture not RPM Offroad.
  • Manufacture warranty information is available on manufacture web sites and may vary.
  • Warranty Credits are not guaranteed and may vary depending on the manufacture.

The manufacturer may require you to work directly with them to authorize the return of defective or warranty items. We can help customers in obtaining the information from the manufactures for the return of defective or warranty items. However RPM Offroad may not always be able to accept the return directly.

Q: Parts Damaged in Shipping

  • Credit for damaged packages is dependent on carrier claim results.
  • Expedited shipping is at the customer’s expense for replacement of damaged items.

Q: Small Package/ UPS, FedEx OnTrac and USPS

For damaged UPS or FedEx shipments, please call a RPM Offroad Customer Service Representative within 5 business days. We will handle the claim on your behalf.

Shipping companies require the original packing for inspection. It is the customers’ responsibility to keep original packaging.

Q: LTL Truck Shipment

Inspect all products for damage and confirm product quantity at time of receipt. If LTL shipment is damaged refuse receipt. Signature of receipt is confirmation that product is received in good condition. Notify a RPM Offroad Customer Service Representative within 24 hours if you refuse LTL shipment due to damage. If LTL shipment is damaged in transit replacement of product is subject to availability.

Q: Electronics

  • Electronic products are not returnable, with the exception of unopened items within 90 days and items received in damaged or defective condition.
  • An RMA will not be given without a serial number. Serial numbers will be cross referenced with and must match our database. If they do not match, an RMA Number will not be issued.
  • When retuned item is received, the serial number will be checked and must match the RMA for credit to be issued.

Q: Unauthorized Returns

  • Items returned to RPM Offroad without a valid RMA number will not be processed.
  • If an unauthorized return is received we will hold it for 5 business days during which time we will attempt to contact the customer to provide the option of shipping the products back at the customer’s expense or disposing of the product without credit.
  • RPM Offroad is not responsible for unauthorized return charges including freight or applicable disposal charges.

Q: Return Instructions

  • Carefully box the item(s) being returned
  • The RMA Number MUST be clearly written on the shipping label
  • Place the RMA Form inside the box IF the package has already been opened. If the box has not already been opened DO NOT open it.
  • Ship only items that are authorized
  • Ship to the Return Address provided
  • Return labels are available for an additional cost upon request
  • Keep a copy of your tracking number for proof of delivery in case of the event that it is needed

*Disclaimer: Freight Collect Shipments will be refused by RPM Offroad Returned items damaged due to inadequate packing by the customer will be subject to an additional 15% handling fee or loss of credit. RPM Offroad is not responsible for damaged or lost shipments.

Q: Credits

  • Credits will be issued upon inspection and approval of the returned items.
  • Credit will reflect any applicable fees or adjustments.
  • Allow up to 10 business days from the date we receive the returned product to process the RMA and issue the appropriate credit.

FAQ

Q: What is RPM Offroad?

Answer coming soon.

Q: Where do I service my products?

Answer coming soon.

Q: What is the return/exchange policy?

Answer coming soon.

Q: What are payment options?

answer

Q: How do I place an order?

Answer

Q: How do I pay with a credit card? I would like to change my credit card information what do I do?

answer

Q: What if my product is defective or missing?

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