All shipments are shipped FOB Shipping Point. Once the package leaves our dock, it becomes the responsibility of the customer, NOT RPM Offroad.
A 25% restocking fee may apply to all returns. contact a RPM Offroad Customer Service Representative for details.
RPM Offroad reserves the right to select the carrier for any authorized return.
Online orders will be shipped based on the customers choice at checkout. We (do not) ship to P.O. boxes. Please contact us if you are interested in an expedited shipping on your order.
Yes, we do ship internationally. Please view this form to get started on an international shipping request.
Shipping delay can occur when the wrong address or zip code is submitted for the shipping address. If the shipping company can not deliver the package we will contact you via phone or email.
During the holiday season shipping delivery may vary.
If an item needs to be returned the shipping fees are the customer's responsibility.
Amount of refund will be based on the purchase price of your product.
Customers may return a product purchased from RPM Offroad up to 90 days from the original invoice date. The item must be returned in “NEW” condition in the original packaging. Any product that isn’t returned in original unopened condition will be subject to applicable fees. A Return Merchandise Authorization (RMA) request form must be filled out completely and submitted for approval before an RMA Number can be issued. The RMA Number is subject to the limitations and procedures set forth below. Return authorizations (RMA Numbers) will expire 60 days after the date of issue.
If you have received fewer items than the quantity ordered or a different item from the one ordered, call to speak to a RPM Offroad Customer Service Representative. If an incorrect item is sent a return label will be issued so that the item can be returned. The correct item will be shipped and/or a credit will be issued.
The manufacturer may require you to work directly with them to authorize the return of defective or warranty items. We can help customers in obtaining the information from the manufactures for the return of defective or warranty items. However RPM Offroad may not always be able to accept the return directly.
For damaged UPS or FedEx shipments, please call a RPM Offroad Customer Service Representative within 5 business days. We will handle the claim on your behalf.
Shipping companies require the original packing for inspection. It is the customers’ responsibility to keep original packaging.
Inspect all products for damage and confirm product quantity at time of receipt. If LTL shipment is damaged refuse receipt. Signature of receipt is confirmation that product is received in good condition. Notify a RPM Offroad Customer Service Representative within 24 hours if you refuse LTL shipment due to damage. If LTL shipment is damaged in transit replacement of product is subject to availability.
*Disclaimer: Freight Collect Shipments will be refused by RPM Offroad Returned items damaged due to inadequate packing by the customer will be subject to an additional 15% handling fee or loss of credit. RPM Offroad is not responsible for damaged or lost shipments.